Privacy Policy

Chào Asia Travel is dedicated to safeguarding the privacy and security of personal information for everyone who uses our website and services. This privacy policy outlines how we collect, receive, and handle personal information from individuals in connection with Chào Asia Travel.

Please read this privacy policy carefully before using this site or providing any personal information to chào asia travel. By utilizing chào asia travel’s website and services, you consent to these privacy terms.

1. ABOUT CLIENT’S PERSONAL INFORMATION

Personal information is defined as any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Chào Asia Travel may collect, use, store and transfer different kinds of personal information about you and your clients, including:

(a) Identity information

This encompasses information specifically related to your identity, including your passport, full name, marital status, title, date of birth, and gender.

(b) Contact information

This includes information about how you can be reached, such as your email address and telephone number, Whatsapp number (if any).

(c) Transaction information

This includes information about transactions you’ve conducted with us, such as payment details and information on the products and services you have purchased from us.

(d) Technical information

This involves technical information we may collect when you use our website, such as your internet protocol (IP) address, browser type and version, login data, location, operating system and platform, browser plug-in types and versions, time zone setting and other technology on the devices you use to access our website.

(e) Profile information

This consists of information we gather if you create a profile on our website and use it, including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

(f) Usage information

This includes information regarding how you use our website, products, and services.

(g) Marketing and Communications information

This encompasses your preferences regarding whether you wish to receive marketing materials from us and third parties, as well as your communication preferences.

(h) Special information

In some cases, we may collect special information about you as detailed below to provide you with the best possible service and to determine if a trip is suitable for you. This includes:

• Dietary requirements;
• Health information;
• Travel insurance details;
• Fitness status (including height, weight, and past outdoor activities);
• Information about previous trips or events you have attended or inquired about;
• Your travel preferences;
• Any additional information collected and provided by your travel agent or other third-party websites through which you may book trips with Chào Asia Travel.

You are not obligated to consent to our processing or disclosing your personal information as outlined above. However, if you do not agree, Chào Asia Travel will not be able to process your information or transfer it to our local suppliers and contractors. In this case, it would be difficult for us to process the reservation. Please discuss any concerns you might have about the this policy with us before confirming the booking.

Once you confirm the booking with Chào Asia Travel, you consent to our use of the necessary information. You can also withdraw your consent at any time; however, this will prevent us from providing you with the services, and we will treat any withdrawal of consent as a cancellation of your booking, which means the cancellation charges outlined in the Booking Terms and Conditions will apply.

2. HOW YOUR PERSONAL INFORMATION IS COLLECTED?

We gather data from and about you using various methods, including:

(i) Direct Interactions: You may provide us with your Identity, Contact, Special preferences by filling out forms or communicating with us via mail, phone, email, or other means. This includes personal information you share when you:

• Request a quotation;
• Make a reservation for your trip;
• Subscribe to our newsletter or other publications;
• Enter a promotion, competition, or survey;
• Provide feedback; or
• Use our online payment and client portals (if any).

(ii) Automated Technologies or Interactions: While utilizing our website, we may automatically gather Technical Information from your device, browsing behavior, and trends. This personal data is acquired through cookies or comparable technologies.

(iii) Third Parties: We might obtain your personal information from Third Parties, such as: Technical Data from analytics providers such as Google or Advertising networks situated globally.

3. HOW WILL YOUR PERSONAL INFORMATION BE USED?

Chào Asia Travel requires gathering and retaining your personal data for the following reasons:

• Enhancing our ability to cater to your travel needs effectively.
• Meeting contractual obligations with our suppliers and finalizing service reservations for your scheduled trip.
• Fulfilling our responsibilities to the Government regarding tax reporting and auditing.
• Generating internal reports for our company.
• For marketing endeavors*

We assure you that the information gathered is pertinent to its intended use and upholds the privacy of our clients.

*Regarding marketing purposes, we will seek separate consent from clients.

4. DISCLOSURES OF YOUR PERSONAL INFORMATION

To fulfill booking reservations and address your travel inquiries, we may need to share your personal information with the following parties:

(i) Chào Asia Travel’s internal parties, including its office departments (Sales, Operations, Accounting, Marketing, IT, etc.), as well as its shareholders and directors.

(ii) External third parties, including:

• Domestic and overseas service providers who will offer services for your trip;
• Professional advisers who provide consultancy, banking, legal, insurance, and accounting services for Chào Asia Travel; and
• Tax authorities and relevant authorities (both domestic and overseas) that require reports of processing activities in certain circumstances.

Our third parties are only allowed to process your personal data for specific purposes and in accordance with our instructions. However, we cannot control how these parties store and utilize your personal information.

5. TRANSFERRING YOUR PERSONAL INFORMATION ACROSS BORDERS

Chào Asia Travel transfers your personal information to suppliers in different countries, who are responsible for providing services for your trips. This is necessary to fulfill our contract with you and for those suppliers to deliver the services that you have booked. When transferring your personal information, we ensure it receives a similar or higher level of protection.

6. HOW LONG WILL CHÀO ASIA TRAVEL KEEP YOUR PERSONAL DATA?

Chào Asia Travel does not retain clients’ personal information longer than necessary. We are required to maintain certain information in accordance with the law for income tax, audit, and reporting purposes. By law, we must keep basic customer information (contact, identity, and transaction data) for 5 to 10 years after the tour ends for tax purposes. You may request that we delete your information in certain circumstances. Please contact our Chào Asia Travel team for further information.

7. DATA SECURITY

Chào Asia Travel has put in place effective technical and operational security measures to protect your personal information from unauthorized access, accidental loss, disclosure, or alteration. Moreover, we restrict access to your personal data to employees, contractors, agents, and other third parties solely for business purposes. These individuals are obligated to process your personal information only as per our instructions and are bound by confidentiality agreements.

8. YOUR LEGAL RIGHTS

In certain situations, you have rights under data protection laws regarding your personal information, including:

• Right to Access your personal information;
• Right to Correct your personal information if it is inaccurate or incomplete;
• Right to Remove your personal information from our systems;
• Right to Restrict Usage of your personal information by blocking us or limiting how we use it;
• Right to Data Portability: You can request that certain personal information be transferred to a different provider;
• Right to Opt-out of the sale of your personal information;
• Right to Withdraw your consent.

Please noted that no fee is typically required to access your personal data or exercise your rights. However, if your request is deemed unfounded, repetitive, or excessive, you may be charged a reasonable fee or refuse to comply. To verify your identity and ensure your rights, we may need specific information from you to avoid unauthorized disclosure of personal data.

9. AMENDMENTS OF PRIVACY POLICY

Chào Asia Travel reserves the right to correct any errors or omissions in its published materials and to make amendments at any time. Any amended terms will be communicated to clients prior to travel.